We build AI-powered virtual assistants that serve your customers on WhatsApp and on your website, at any hour. They answer frequent questions, collect the details of whoever writes in and hand over to your team the inquiries that need a person. Ask for your free, no-obligation quote.
What a virtual assistant does for your business
- Answers what you're asked most: opening hours, location, requirements, how to buy or book.
- Works outside business hours, including weekends and holidays.
- Takes the customer's name, phone number and request, and leaves it organized for your team.
- Hands the conversation to a person when the inquiry needs it.
- Helps internally: summarizes documents, drafts replies and organizes information for your team.
Where it works
On WhatsApp, where your customers already write to you, and on your website, as a chat window. An assistant serves whoever has already found you; bringing more people to your website is a different job, which we do in SEO.
How we build it
- We review what your customers ask and what information can be shared.
- We build the knowledge base from your own texts: services, terms, frequent questions.
- We set up the assistant and its limits: what it answers, what it doesn't and when it hands over to a person.
- We test it with real questions before launch.
- We launch it and review conversations to improve it.
We work with companies in Cusco and elsewhere in Peru, and we also take on clients from other countries.
What a good assistant doesn't do
It doesn't make up answers: if something isn't in its information, it says so and hands over to your team. It doesn't ask for data it doesn't need, and the personal data it collects is handled with the care required by Peru's personal data protection law. And it doesn't replace your team: it takes the repetitive questions off their hands so they can spend their time on what really needs a person.
For travel agencies
Agencies get the same questions at all hours and from other time zones: published prices, schedules, what a tour includes, how to book. An assistant answers them instantly and leaves the booking ready for your team to confirm. It works alongside our Machu Picchu and Inca Trail availability calendar.
If you also want tasks done automatically
An assistant holds conversations. If what you need is for repetitive work to happen on its own (sending emails, moving data into a spreadsheet, creating tasks), that's process automation. And if you want insights from your data, that's AI and machine learning.
Frequently asked questions
What's the difference between a chatbot and an AI assistant?
A classic chatbot follows a fixed menu of options. An AI assistant understands what the customer writes in their own words and answers with your information.
Does it replace my team?
No. It handles the repetitive part and passes to a person whatever needs one.
Does it work on WhatsApp?
Yes, on WhatsApp and on your website.
How much does it cost?
It depends on the channels, the volume of conversations and what it has to do. We give you an exact, free, no-obligation quote.
What do I need to get started?
The questions you get most often and a conversation with us. Message us on WhatsApp at +51 934 427 947 or at info@domhostseo.com.